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Customer Service Training
November 13, 2015 @ 3:00 pm - 4:30 pm$49.00
Register Now! Current Clients attend for FREE!
68% of your customers will leave you because of perceived indifference. How are you making WOW interactions to build a loyal fan base?
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” Steve Jobs, Founder of Apple
Most businesses focus 80% of their time and money on getting new customers. Let’s face it. The new exciting client that just said yes to your proposal after working hard to target, get their attention and finally collect money is way more fun than a repeat customer who buys the same stuff from you over and over.
35% of customers stopped doing business with the company all together.
88% of customers have been influenced by online customer service reviews when making buying decisions. Source: Zendesk and Web.ClickFox.com
In this workshop you will learn:
** How to recognize Moments of Truth – and how you can turn those into key points of impact.
** The Ladder of Loyalty concept – and what you can do to categorize and reward different types of customers.
** How to move clients along the ladder to create more Raving Fans – and in the process develop more consistent referrals.
** How to create aWOW! Customer Service – your customers want to be delighted and they want to see you innovating.
** How to master Service Recovery – what is the proper response to offline or online customer feedback and what is your plan of action
** Bonus Video: Inspiration video on service that you can share with your team!
Who should attend?
+ Business Owners
+ Future Leaders
This every month training is around a topic that is key to the success of any business owner or leader. These training sessions are perfect for leaders, managers, employees, and owners who are looking for a sharing of best practices in the areas of financials, marketing, sales, systems, recruitment, leadership, communication, planning, time management, online marketing, and much more!